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Nick Papadopoulos, "Conflict Cartography: A Methodology Designed to Support the Efficient and Effective Resolution of Complex, Multi-Stakeholder Conflicts",
ViewCraft White Paper, March 2004.
http://compendium.open.ac.uk/compendium/papers/conflictcartography42.03.pdf

Eugene, Eric, Kim, "Dialog Mapping: Solving Wicked Problems", Dr. Dobb's Journal, September 5, 2001. On the web at
http://www.ddj.com/documents/ddj0175e/

A. Selvin, "Supporting Collaborative Analysis and Design with Hypertext Functionality", Journal of Digital Information, Special Issue on Hypertext Functionality, January 1999. On the web at http://jodi.ecs.soton.ac.uk/Articles/v01/i04/Selvin/

A. Selvin, "Supporting Granular Reuse of Knowledge Elements in an Organizational Memory System," in Proceedings of the Seventh International Workshop on Hypertext Functionality: Organizational Memory Systems & HTF, Helsinki, FI, Dec. 1998.

A. Selvin, "Facilitating Electronically: Using Technology to Help Maria," The Facilitator, Issue on Automated Meeting Support, September 1998.

A. Selvin, Conversational Modeling: A Software-Supported Technique for Analysis by Teams, NYNEX Science & Technology Technical Memorandum TM96-0013 (1996).

A. Selvin, An Issue-Based Hypertext Approach to Collaborative Process Redesign, NYNEX Science & Technology Technical Memorandum TM 97-0007, White Plains, NY. Jan 1997.

A. Selvin and M. Sierhuis, Experiences with Conversational Modeling: Building Models Through Collaboration, NYNEX Science & Technology Technical Memorandum TM96-0045, White Plains, NY. Fall 1996.

A. Selvin, "Leveraging Existing Hypertext Functionality to Create a Customized Environment for Team Analysis," in Proceedings of the Second International Workshop on Incorporating Hypertext Functionality Into Software Systems, March 1996. Also at http://space.njit.edu:5080/HTFII/Selvin.html.

A. Selvin, Human Interaction Issues with Group Support Technology in a Software R&D Organization, NYNEX Science & Technology Technical Memorandum TM 94-0059 (1994)

A. Selvin, Experience with CM/1: Position Paper for "Solving Groupware Problems" Panel, in Proceedings, Groupware ’94 Boston conference. (1994)

About Hypertext, Participatory Design, Design Rationale, IBIS, Modeling, and Related Topics

J. Conklin, The IBIS Manual: A Short Course in IBIS Methodology, Touchstone Inc. Working Paper. On the web at: http://www.touchstone.com/tr/wp/ecology.html

J. Conklin, C. Ellis, L. Offermann, S. Poltrock, A. Selvin, J. Grudin, Towards an Ecological Theory of Sustainable Knowledge Networks, GDSS Inc. Working Paper, May 1998. On the web at: http://www.gdss.com/ecology.html

P. Checkland, J. Scholes, Soft Systems Methodology in Action (Chichester: Wiley, 1990).

J. Conklin, Hypertext: An Introduction and Survey, IEEE Computer 20 (9), 1987.

H. Oinas-Kukkonen, Hypermedia functionality in modelling tools, in Proceedings of the Second International Workshop on Incorporating Hypertext Functionality Into Software Systems, March 1996.

K. Yakemovich, J. Conklin, Report on a Development Project Use of an Issue-Based Information System, in CSCW ‘90 Proceedings.

S. Buckingham Shum, Analyzing the Usability of a Design Rationale Notation, in T. Moran and J. Carroll, eds., Design Rationale: Concepts, Techniques, and Use, (Mahwah: Lawrence Erlbaum, 1996).

J. Conklin,. M. Begeman, gIBIS: A Tool for Exploratory Policy Discussion, in Proceedings of CSCW ’88.

J. Conklin, KC Yakemovich, A Process-Oriented Approach to Design Rationale, in T. Moran and J. Carroll, eds., Design Rationale: Concepts, Techniques, and Use, (Mahwah: Lawrence Erlbaum, 1996).

G. Fischer, A. Lemke, R. McCall, A. Morch, Making Argumentation Serve Design, in T. Moran and J. Carroll, eds., Design Rationale: Concepts, Techniques, and Use, (Mahwah: Lawrence Erlbaum, 1996).

S. Buckingham Shum, A. MacLean, V. Bellotti, N. Hammond (1996) Graphical Argumentation & Design Cognition. Technical Report KMI-TR-25, Knowledge Media Institute, The Open University, U.K.

J. Lee, K. Lai, What’s In Design Rationale, in in T. Moran and J. Carroll, eds., Design Rationale: Concepts, Techniques, and Use, (Mahwah: Lawrence Erlbaum, 1996).

S. Buckingham Shum, Analyzing the Usability of a Design Rationale Notation, in T. Moran and J. Carroll, eds., Design Rationale: Concepts, Techniques, and Use, (Mahwah: Lawrence Erlbaum, 1996).

F. Halasz, Reflections on Notecards: Seven Issues for the Next Generation of Hypertext Systems, Communications of the ACM, 31(7):836-852, July 1988.

Norman, D., The Design of Everyday Things, (New York: Basic Books, 1988).

Weick, K., Sensemaking and Group Support Systems, in L. Jessup and J. Valacich, eds., Group Support Systems: New Perspectives (New York: Macmillan, 1993).

G. Ballinger, R. Banares-Alcantara, J. King, Using an IBIS to Record Design Rationale, Technical Report 1993-17, University of Edinburgh Department of Chemical Engineering.

J. Lee, SIBYL: A Tool for Managing Group Design Rationale, In Computer Supported Cooperative Work (New York: ACM Press, 1990).

T. Moran and J. Carroll, Overview of Design Rationale, in T. Moran and J. Carroll, eds., Design Rationale: Concepts, Techniques, and Use, (Mahwah: Lawrence Erlbaum, 1996).

G. Stahl, Supporting Situated Interpretation, in Proceedings of the 15^th Annual Conference of Cognitive Science Society, (Mahwah: Lawrence Erlbaum Associates, 1993).

C. Marshall, F. Halasz, R. Rogers, W. Janssen, Aquanet: A Hypertext Tool to Hold Your Knowledge in Place, in Proceedings of Hypertext'91 (New York: ACM Press, 1991).

J. Haake, B. Wilson, Supporting Collaborative Writing of Hyperdocuments in SEPIA, in CSCW'92: Computer-Supported Cooperative Work, 1992, ACM Press: New York.

V. Clawson, R. Bostrom, R. Anson, The Role of the Facilitator In Computer-Supported Meetings, Small Group Research Vol. 234 No 4, 1993.

R. Bostrom, R. Anson, V. Clawson, Group Facilitation and Group Support Systems, in L. Jessup and J. Valacich, eds., Group Support Systems: New Perspectives (New York: Macmillan, 1993).

P. Freeman, The role of Manager as Facilitator: Southern California Edison Experience Using the IBIS Method, The Facilitator, Issue 5, Sept. 1994.

K. Okamura et al, Helping CSCW Applications Succeed: The Role of Mediators in the Context of Use, in Proceedings of CSCW 1994 (New York: ACM Press, 1994).

W. Kunz, H. Rittel. Issues as Elements of Information Systems. Working Paper 131, Institute of Urban and Regional Development, University of California at Berkeley, 1970.

P. Coad, E. Yourdon, Object-Oriented Analysis (Englewood Cliffs: Prentice-Hall, 1991).

I. Jacobson et al., Object-Oriented Software Engineering: A Use Case Driven Approach (Wokingham: ACM Press, 1992).

R de Hoog et al , Applying the Common KADS Organization Model, KADS-II Consortium (ESPRIT Project P5248).

E. Kruizinga, R. van der Spek, Model-Based Development of Knowledge-Intensive Systems Workshop. 1993, Centrum voor Kennistechnologie.

M. Sierhuis, R. van der Spek, A. Selvin, World Modeling: A Framework for Modeling Complex Systems, unpublished draft.

F. Niederman, C. Beise, P. Beranek, Issues and Concerns About Computer-Supported Meetings: The Facilitator’s Perspective, MIS Quarterly, March 1996.

J. Greenbaum, M. Kyng, Design at Work: Cooperative Design of Computer Systems (New York: Erlbaum, 1991).

H. Oinas-Kukkonen, M. Bieber, Incorporating Hypertext Functionality into Software Systems, ECHT94 Workshop (http://info.acm.org/siglink/ECHT94TR/Functionality.html).